Tomasz Gadzinowski

Experienced IT Manager

Tomasz Gadzinowski

IT Manager

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Hi, i'm Tomasz

IT Service Delivery Manager

I am an experienced IT manager & professional (ITIL®v3 Expert,
Agile Certified Professional, CAPM® Certified Associate in Project Management PMI®, PAL-I Professional Agile Leader, certified Professional Cloud Service Manager and Cloud Technology Associate (CCC), former PRINCE2® Practitioner) with an extensive international background gained in multi-cultural teams and projects worldwide.

I bring 19+ years of experience in IT/Telecom within leading companies at challenging roles, facing internal/external customers, with 12+ years of experience in actual IT Management. Proven track records in IT Operations Management, IT Service Management, Teams Management, Cloud Service Delivery Management, Project Management, Agile Methodologies, IT-Business Alignment, Transitions, Outsourcing Operating Models.

Full Name

Tomasz Gadzinowski

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Work Experience

Swiss Re Management Ltd      (Zurich, Switzerland)

IT Service Delivery Manager - Vice President                               April 2021 - Current

  • Corporate reorg job title changes - comparable duties as previously (below). More focus on Sourcing and Provider Management over recent time.

Head IT Service Delivery Data Services - Vice President          April 2012 - March 2021

  • Managing IT Operations of shared infrastructure services delivered to internal Business Domain IT's in the second largest reinsurance company in the world
  • Responsible for Operational Service Delivery of Oracle (Exadata, 11g/12c), MSSQL & MSBI, SharePoint, Business Objects, PowerCenter, Tableau, Denodo, Hyperion, DB2 z/OS, DB2 LUW, BMC Tools, Sybase
  • Cloud Service Delivery Management of Swisscom Private Cloud - IaaS, CaaS, SQL DBaaS
  • Responsible for Secure Information Exchange Apps Suite - Operations, Delivery, Project Management
  • Managing delivery teams of 40+ FTEs and a cost center with a yearly budget of $15m+
  • Implementing & establishing Agile and DevOps practices in the managed teams - Kanban/Scrum
  • Managing inter-service-provider or inter-vendor transition projects (incl. management of risks, communications, stakeholders, etc.)
  • Managing contracts (SLAs, KPIs, reporting, consumption, financials) for outsourced IT operations
  • Responsible for IT Service Costing and License Mgmt; liaising with SW/HW vendors & service providers
  • Ensuring smooth IT Service delivery to Business and adjusting ITIL OpsModels for Cloud Services (e.g. Office365, SharePoint Online)
  • Continually seeking for and identifying CSI opportunities (e.g. increasing customer experience/value, increasing productivity, optimizing costs)
  • Owning auditable IT General Controls and being accountable for passing internal and external audits

Ericsson AB / Ericpol Telecom      (Sweden / Poland)

Acting Project Manager and Analyst          Sep 2010 - Mar 2012

  • Managing SW development project with a team of 6 FTEs
  • Involved in a telecom SW integration testing project
  • Responsible for test-runs of 3G Radio Network Controller software, test-plant management, KPI impact analysis, test results analysis
  • Cooperating with Project Managers, reporting and discussing software quality issues and risks, that might have impact on project roadmaps, on customer networks, and on timely delivery of critical software releases
  • Driving performance issues until successful resolutions

Alcatel-Lucent AG / Sunrise Communications AG  (Switzerland)

Life Cycle Manager - OSS Engineer          Feb 2008 - Apr 2010

  • Responsible for budget, roadmaps & activities, improvements of OSS services (Operation Support Systems)
  • Life Cycle Manager and Main Admin of IBM Proviso and of (Comsearch) + Admin of: Cramer6 (Amdocs), Atoll (Forsk), DirectQuality (Tektronix), SITE (Keynote SIGOS), IBM Tivoli Monitoring
  • E2E responsibility for the provided OSS/IT services, aligned with business needs
  • Managing implementation timelines and engineering issues within OSS, and other departments, covering operational work streams of projects
  • Cooperating with SW/HW vendors to resolve diverse technical issues with systems/applications/services
  • Performing preventive maintenance & troubleshooting (HW/SW) of IT systems
  • On-call duty for 24/7 critical IT applications, HW support on-site, server-room maintenance duties
  • Handling CRs and Trouble Tickets according to agreed SLAs

Nokia Siemens Networks      (Germany / Poland)

Technical Product Support Engineer for UTRAN          Mar 2006 - Oct 2007

  • Responsible for troubleshooting of issues with RNC (Radio Network Controller in 3G mobile networks) from the O&M area, handling Fault Reports and Technical Queries (SW and HW issues) from projects worldwide
  • RNC SW upgrade procedure delivery, preparing documentation, testing in the labs and implementing in live networks on-site (delegated to Qatar, projects in Germany)
  • 24/7 on-call service, handling emergencies
  • Member of Load Control Board, a decisive body for content of major SW releases
  • Cooperating with R&D teams in Japan

Huaxin Post & Telecommunications Consulting and Designing Institute Co., Ltd.      (Hangzhou, China)

Network Engineering & Design Apprentice          Jun 2005 - Oct 2005

  • Professional apprentice in 3G Network Department in Hangzhou, participating in IAESTE (International Association for the Exchange of Students for Technical Experience) program
  • Providing support to several network-design projects
  • Obtained background of practical engineering aspects of GSM, UMTS, CDMA, SDH networks
  • Conducting technical workshops

Ingeniería en Electrónica del Atlántico S.A. de C.V.    (Mexico)

Electronic Engineering Apprentice          Jun 2004 - Nov 2004

  • Professional apprentice in Electronics Department participating in IAESTE (International Association for the Exchange of Students for Technical Experience) program
  • Electronics engineering, analysis of HW faults, LANs design & installation, assembly & sale of PCs


IT RESOURCE MANAGEMENT - Postgraduate Studies

Warsaw University of Technology (POLAND) - Postgraduate Studies   Oct 2010 - Jun 2011

Faculty of Electronics and Information Technology


Technical University of Lodz (POLAND)   Oct 2000 - Oct 2006

International Faculty of Engineering (course of studies held entirely in English).


Universidad Politécnica de Madrid (SPAIN)   Feb 2003 - Jul 2003

Facultad de Informática. 6th semester of MSc studies accomplished in Spain.


Professional Skills

  • 95% Complete
    IT Service Management 95%
  • 95% Complete
    IT Operations 95%
  • 90% Complete
    Team Management 85%
  • 90% Complete
    Project Management 90%
  • 85% Complete
    Agile Methodologies 85%
  • 85% Complete
    Outsourcing 85%


  • 90% Complete
    Organization 90%
  • 95% Complete
    Communication 95%
  • 90% Complete
    Presentation 90%
  • 90% Complete
    Initiative 90%
  • 85% Complete
    Open-minded 85%


  • 95% Complete
    English 95%
  • 75% Complete
    Spanish 75%
  • 50% Complete
    German 50%
  • 100% Complete
    Polish 100%
  • 15% Complete
    Russian 15%

Certifications & Trainings


  • PMI-ACP®, Agile Certified Professional
  • Certified ITIL®v3 Expert
  • Certified Agile Leadership® Essentials & Organizations (CAL-E & CAL-O), Scrum Alliance
  • PAL-I, Professional Agile Leadership™,
  • CAPM®, Certified Associate in Project Management, PMI®
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • ISACA® Cybersecurity Fundamentals Certificate (CSX-F)
  • Certified Professional Cloud Service Manager (Cloud Credential Council)
  • Certified Cloud Technology Associate (Cloud Credential Council)
  • PRINCE2® Practitioner, expired - renewal in progress
  • Certified in ITIL®v3 Expert Qualification: Managing Across the Lifecycle
  • Certified in ITIL®v3 Intermediate: Continual Service Improvement
  • Certified in ITIL®v3 Intermediate: Service Operation
  • Certified in ITIL®v3 Intermediate: Service Transition
  • Certified in ITIL®v3 Intermediate: Service Design
  • Certified in ITIL®v3 Intermediate: Service Strategy
  • Certified PRINCE2®Foundation
  • Certified in ITIL®v3 Foundation


  • Lean Six Sigma Foundation, Swiss Re Academy Zurich
  • Leading with Emotional Intelligence, Swiss Re Academy Zurich
  • Creative Solutioning, Swiss Re Academy Zurich
  • Engaging Stakeholders Effectively & Influencing Skills, Swiss Re Academy Zurich
  • Agile@Scale, Swiss Re Academy Zurich
  • Agile Ecosystem, Swiss Re Academy Zurich
  • DevOps Foundation, DevOps Institute, Glenfis AG - Zurich
  • Present with Confidence Learning Path - Advanced Workshop, Swiss Re Academy Zurich
  • Management Essentials, Swiss Re Academy Zurich
  • Successful Communication & Negotiation, Swiss Re Academy Zurich
  • Scrum Introduction, Swiss Re Academy Zurich
  • ITIL®v3 Intermediate, Accredited Trainings: Lifecycle Stream (SS, SD, ST, SO, CSI), Zurich
  • PRINCE2® Foundation and Practitioner - APM Group Accredited Training, Warsaw
  • Apollo 13 - an ITSM Case Experience™, ITIL®v3, Warsaw
  • Leadership Skills training, Ericpol Telecom, Lodz
  • Project Management according to PMBoK®, PMI® Accredited Training, Warsaw
  • ITIL®v3 Foundation in IT Service Management, APM Group Accredited Training, Warsaw
  • SITE 2.1. system : User, Reporting and Administrator training, Keynote SIGOS, Zurich
  • SUN Solaris10 Operating System Administration, Sun Microsystems Training Institute, Warsaw
  • IBM® Tivoli® Monitoring 6.2 for Implementers and for Users and Administrators, Zurich
  • IBM® Tivoli® / Netcool Proviso 4.4.1. Administrator, London IBM Training Institute
  • HSDPA - The Booster Solution for UMTS, Siemens Training Institute, Wroclaw
  • Philips Lighting Poland; Training in IT Department at Service-Desk, Lodz


  • German: telc (The European Language Certificates) - Zertifikat Deutsch B1 (ZD)
  • English: Cambridge ESOL - Business English Certificate (BEC) Higher
  • English: TOEIC® - ETS L&R; Highest Level - C2 (990 points obtained / 990 available)
  • English: Cambridge ESOL - FCE (International First Certificate in English)
  • Spanish: Cervantes Institute - DELE Intermedio International Spanish Language Certificate


  • Project Management Institute PMI® member - ID: 1976999, Switzerland Chapter


Travelling, Backpacking, Motorcycling, Skiing, Sports, Music


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